"The Focus Group event was a fantastic experience. The case studies provided by the speakers at the event were relevant and informative. Particularly Chris Rickards from. It was very interesting to share experiences with other Managers within a mixture of a formal and informal environment"

- Claire Deus, Support Team Manager - 3663 First for Foodservice, Centre for Excellence

"Both Ellen and I thoroughly enjoyed the conference. It was well attended by some big league players therefore the content of there presentations was informative. They demonstrated best practice customer and staff satisfaction well. I felt that the HR gurus were fortunate enough to have huge budgets to play with and therefore achieved great all round results"

- Doreen Evans-South, Contact Centre Manager, London Borough of Lewisham

"I found the forum to be informative in an informal atmosphere. It was great to hear what initiatives have worked for other organisations and I came away with rafts of ideas – not just for me but for others in the organisation"

- Jackie Pringle, Customer Monitoring Manager, Co-operative Financial Services

"Very engaging speakers, great event and facilitator"

- Ian Harrison, Call Centre Manager, Eurotunnel

"An event not to be missed if you care about getting the right people into your organisation and keeping them. The buzz following the event lasted for days and I have already implemented 3 of the ideas that came out of sharing our experiences and idea's"

- Moira Billett, Call Centre Manager, Carphone Warehouse

"Thank you for hosting the event, I found it really inspiring and have lots of ideas for my call centre now"

- Louise Schofield, H/O Collections, London Scottish Bank plc

"I thoroughly enjoyed the event. From a planner point of view, it was extremely helpful to hear the different presentations. I have come away with insight and understanding of other company’s values"

- Janet McKay, Manager, Capacity Planning, Workforce Management, First Data International

"In terms of content and delivery The Focus Group has hit the nail on the head. A fast energetic presentation style and excellent supporting materials, pulling together a wealth of experience through your speakers who delivered relevant material in an easily digestible format. I came hoping to get some ideas on how to make a real difference in the workplace. Now the dilemma has taken on a different guise, which idea will work for me!"

- Andy Fletcher, Call Centre Manager, Yell Group

"Still on cloud 9! Thank you so much. It was a real eye-opener. I feel I can conquer the world and that nothing can stop me."

- Androulla Kashoumeri, Customer Delivery Supervisor, Bank of Cyprus UK

"The quality of speakers and organisations represented were high. I found the two days a useful forum for sharing best practice, enabling networking and gaining additional insight on a number of the current challenges we face in our industry"

- Thomas Heir, Corporate Resourcing Manager – HR & Training, Vertex